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Home > FAQ
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Shipping prices are for US ground delivery. Customers receive shipment notification via e-mail. Be sure your e-mail address is entered correctly so that you receive all notifications and correspondence regarding your order. Shipping rates are calculated by the shopping cart. Standard Shipping is via ground delivery. Arrives, on average, within one week from date of shipment. The Music Depot ships from Eastern PA. West Coast deliveries will usually take a full 7 business days to arrive from date of shipment. Expedited Shipping arrives, on average, within 2-3 days from date of shipment. |
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RETURNS
We want you to be happy with your purchase! If you are not satisfied with an item, you may return the unused, unopened merchandise within 30 days for a full refund of the purchase price. Merchandise must be in the condition received (including all parts, bags, pieces etc - unopened and in tact) All returns and exchanges must be made within 30 days of the invoice date and require an RA number. Please send an e-mail or fax including your name and invoice number to The Music Depot to acquire an RA (return authorization) number. Any returns not meeting the above conditions may be refused or subject to a 10% restock fee at our discrection.
REFUNDS
Refunds on returned products are issued from The Music Depot for the purchase price of your item (s).
Refunds/Returns of Large Quantity Orders (10 or more of one item style) are subject to a 15% restocking fee. Food/Baking items are non-returnable. All returns in the category of Party Supplies are subject to a 10% restocking fee.
The Music Depot is not responsible for return shipping costs. Return shipping costs are the sole responsibility of the purchaser/customer. All sales on clearance and sale items are final.
DAMAGED PRODUCTS
All orders are packed carefully, securely and insured when they are shipped to our customers. Unfortunately, shipment damage occasionally occurs. If an item is defective or damaged in transit, please e-mail us within 3 days of receipt at: customerservice@themusicdepot.com. You will receive a prompt reply regarding a replacement. When items are damaged in shipment, only a replacement of the same item(s) is allowed subject to availability. If the damaged item(s) are no longer available, a refund will be issued. Defective items can be returned for exchange or refund.
Prices and product availability are subject to change without notice.
Sales and specials are limited to stock on hand.
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Shop online and add all items to your cart. Select payment method of check or money order. Make check payabale to: The Music Depot. Print your checkout page and mail with payment to:
The Music Depot
PO Box 3413
Bethlehem, PA 18017-0413 |
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E-mail: customerservice@themusicdepot.com
24 Hour Fax Line: 1-866-599-5277
Fax line is for Orders Only, please. Correspondence and questions should be sent via e-mail for a prompt response. We do our best to respond to all inquiries within 24-48 hours of receipt.
Mailing Address:
The Music Depot, P.O. Box 3413, Bethlehem, PA 18017-0413 |
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| To keep our prices low (and to save a few trees) we do not offer a paper catalog. Our internet catalog allows us to keep our products, sales, and prices current for you. Please e-mail us at info@themusicdepot.com with any specific product questions you may have. We will be happy to answer your questions with the goal of keeping you as a valued customer. |
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Purchase orders will be accepted via fax (866-599-5277 - toll free) and mail from educational institutions only. Purchase orders must be a minimum product order of $25.00 (not including shipping and handling). If a purchase order is submitted from the state of Pennsylvania, please include a copy of your tax-exempt certificate if applicable.
Invoice payments for purchase orders are Net 15.
Please inform your school office of this 15 day payment policy.
Late fees will be applied and billed for payment. Finance charges will accrue until the invoice is paid in full.
RETURN CHECKS A $30 fee applies for all returned checks.
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The Music Depot is not accepting online international orders at this time. Serious inquiries of orders over US$100 can be sent to us via e-mail at: customerservice@themusicdepot.com.
Shipping prices on the web site apply to US orders only. International shipping is considerably higher. A shipping quote will be e-mailed to the international customer after getting a final weight and destination on the order. The international customer must reply to this e-mail to approve the shipping costs prior to your order being processed.
Any international orders fulfilled are subject to any and all restrictions, prohibitions, and regulations of the customer's country. Any and all shipping/handling fees incurred for an international order are the responsibility of the purchaser and will be charged to your credit card. This includes any fees resulting in the return of the package to The Music Depot, minimum US$20 fee. (ie: returns for undeliverable addresses, failure to pick up package, package refusals, etc.). All duties, import fees, or fees of the like, are the responsibility of the purchaser.
A valid e-mail address must be provided for contact. The Music Depot will not make international phone calls or faxes regarding orders (including order errors, shipping quotes/fees, etc). If you can not be contacted by e-mail about your international order, it will not be processed. |
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